Introduction
NavKash (referred to as "we," "us," or "our") highly values the privacy of our users and is fully committed to safeguarding their personal information. This Privacy Policy has been meticulously crafted in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Purpose and Acceptance of Policy
The purpose of this Policy is to transparently outline the ways in which we collect, process, use, store, and protect personal information belonging to our users for legitimate and lawful purposes. We kindly request you to carefully read and comprehend this Privacy Policy. Should you disagree with any terms herein, we urge you to abstain from accessing our application.
Your engagement with our platform is contingent upon your adherence to this Policy, as it pertains to the platform, along with all associated policies, notices, guidelines, disclaimers, and terms and conditions periodically communicated to you. This encompassing framework, which also extends to conditions relevant to our website users, constitutes a legally binding agreement in the same manner as any formally documented agreement.
We retain the right to update this Policy at intervals. It is incumbent upon you to periodically review this document to remain informed about our latest privacy practices.
1. Collection of Information
In order to provide our services, we shall gather and process the following personal data, either owned by you or pertaining to you as a user:
Your personal particulars: name, address, date of birth, contact details, marital status, PAN number, bank of primary account, bank statements, income tax returns, pay slips, etc.
Employment-related details, including work experience, income particulars, employer information, tenure, etc.
Credit-related data sourced from credit bureaus.
Know Your Customer (KYC) data, encompassing Aadhaar, PAN, Voter ID, photos, etc.
Distinct identifiers like username, password, preferences, and transaction history.
Any additional data necessary as stipulated by applicable laws or required by the Reserve Bank of India.
We may also procure service-specific information, such as personal and business information, income tax specifics, marital and familial status, bank statements, and KYC documents via application forms, emails, printed forms, or electronic mediums.
The information collection process encompasses details provided by you, user-generated interactions, and data acquired via application programming interfaces (APIs). By clicking "Agree" to the Privacy Policy during installation, you grant us consent to upload your information onto our secure servers. It's important to highlight that we adhere to strict confidentiality standards and undertake measures to ensure the safety of your data.
2. Credit Evaluation
By participating as a customer, I authorize RAJPUT LEASING AND FINANCE LIMITED to access my credit data from credit bureaus, including entities like Experian, CIBIL, Equifax, CRIF, etc., for the purpose of evaluating my creditworthiness.
3.COLLECTION OF LOCATION
We collect location information from your device to reduce the risk associated with your account.
4.COLLECTION OF REFERENCE
As a part of our loan journey, we require references from the Loan applicant. Also in order to connect with reference numbers to inform if we were unable to connect with you.
5.COLLECTION OF INSTALLED APPLICATIONS
We collect a list of the installed applications' metadata information which includes the application name, package name, installed time, updated time, version name and version code of each installed application on your device to assess your credit worthiness and enrich your profile with pre-approved customized loan offers.
6.CAMERA
We require the camera information permission to provide you an easy/smooth experience and to enable you to click photos of your KYC documents along with other requisite documents and upload the same on the App during your loan application journey.
7.COLLECTION OF DEVICE INFORMATION
The information the App collects, and how that information is used, depends on how you manage your privacy controls on your device. When you install the App, we store the information we collect with unique identifiers tied to the device you're using. We collect information from the device when you download and install the App and explicitly seek permissions from YOU to get the required information from the device. The information we collect from your device includes the unique ID i.e. IMEI number, information on operating system, SDK version and mobile network information including carrier name, SIM Serial and SIM Slot, your profile information, list of installed apps, wi-fi information. We collect information about your device to provide automatic updates and additional security so that your account is not used in other people's devices. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behaviour, thereby allowing us to improve our services and provide an enhanced customized user experience to you.
8. Use and Disclosure of Information
Through this policy, you explicitly consent to the disclosure of your information (including Sensitive Personal Data & Information) by us to our affiliates, employees, and third parties, in accordance with the terms outlined herein. You hereby grant explicit consent for us to share your information for specific purposes, as follows:
Sharing with financial service providers, banks, NBFCs, third-party partners, and service providers for delivering Services and offering Products as detailed in the Terms & Conditions.
Sharing Product details and your information with third-party partners and service providers to enhance Services, analyze Platform usage, and optimize user experience.
Disclosure to third-party service providers for purposes such as fraud detection, risk assessment, and promotional communication.
Collaborating with third-party advertising networks, publishers, and entities for advertising our Products and Services, limiting the usage of provided information to advertising endeavors only.
Disclosure of information in compliance with legal obligations, government orders, statutory authorities, enforcement of terms of use, corporate divestitures, and mergers. This includes instances where information exchange is necessary for fraud protection and credit risk reduction.
Sharing information with third parties under confidentiality agreements that restrict further dissemination, except as detailed in said confidentiality agreements. However, we bear no responsibility for third-party actions or security breaches.
We shall retain and utilize your information as required to meet legal obligations, settle disputes, and enforce agreements.
9. Storage and Security of Information
We responsibly store and process your personal data, including data received from your device, on secure cloud servers provided by Amazon and other trusted cloud service providers. All data, whether directly from you or through your device, is guarded and secured by us. Multiple protective measures, such as firewalls and SSL data encryption, are employed to ensure data security.
Reasonable efforts are invested to safeguard the integrity and security of your information against unauthorized access, loss, disclosure, theft, reproduction, amendment, or use. We adhere to legally mandated security practices and procedures for safeguarding information. Information may be stored on secure servers within India.
It's essential to acknowledge that while we employ comprehensive security measures, the internet's nature entails inherent risks. Therefore, any information transmission to us is at your own risk. We disclaim liability for information disclosure due to transmission errors, third-party breaches, or circumstances beyond our control.
10. Information Security
Rigorous security assessments are conducted to protect any personal information acquired in accordance with this Privacy Policy. However, while every effort is made, we cannot guarantee the confidentiality of your information if unlawfully accessed and utilized by external parties. We are committed to taking all possible measures to prevent unauthorized access and will promptly report such incidents to relevant authorities.
11. Cookies
Cookies, small files automatically generated on your computer, aid in identifying and monitoring your internet usage for improved access to our services. They contribute to understanding your preferences and past content interactions, personalizing future content accordingly. Cookies do not store user personal information, and our cookie data is encrypted, inaccessible to other websites. Despite consent, you can choose to reject cookies via browser settings.
12. Governing Law and Dispute Resolution
This Policy is governed and construed in line with the laws of the Republic of India. Disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of courts situated in Chandigarh, India.
13. Withdrawal of Consent
You retain the right to withdraw the consent provided under this Policy at any juncture. Such withdrawal should be communicated in writing to our email address. Failure to provide or withdrawal of consent may lead to denial of access to the Platform and Services. In such instances, we may delete or de-identify your information (personal or otherwise) to render it anonymous and non-attributable.
14. Deleted Account
Users may cancel their access to us under the following circumstances:
Failure to provide necessary documents within stipulated timelines for loan approval.
Declined first loan or refinancing application, resulting in the option to permanently delete the account. Deleted accounts will necessitate re-registration for future usage.
15. Contact Us
NavKash is an Indian-based company. By utilizing the Platform, you acknowledge that local laws outside India aren't applicable to the Company. For clarifications on this Privacy Policy or your personal information's usage, please contact us at contact@navkash.com.